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3rd November 2007

Chrome Introduces Transaction-Based Access To N.A.D.A. Official Used Car Guide Company Vehicle Valuations

Chrome Systems Corporation, provider of automotive data, configuration and comparison technology and commerce solutions, today announced a new Web service that enables application developers to retrieve used vehicle values based on an automated cross referencing of Chrome’s vehicle description to official N.A.D.A. valuations. The result of this cross referencing is a summary of a vehicle’s worth, adjusted for mileage, installed options and region of the country, that can be incorporated into a web-based software application.

Chrome’s N.A.D.A. Valuation Service is an extension of the Chrome Knowledge Platform(TM), a Chrome-hosted Web service platform that grants and enables access to its rich vehicle database and associated software tools. Through this service, developers query hosted information on a per transaction basis. Application developers benefit because they can utilize standard Web services technology to access the Chrome service inside of their own applications. Customers benefit because they can retrieve valuations as needed, by simply entering a VIN or a manufacturer’s model code.

“Our vision of developing leading-edge, market-reflective new and used automotive data integration tools and solutions continues with this latest announcement from our partner Chrome Systems,” said Scott Lilja, chief executive officer of the N.A.D.A. Official Used Car Guide(R) Company. “This is another example of the outstanding strategic relationship between Chrome and N.A.D.A. We believe that this new offering will bring enhanced efficiencies, lower systems maintenance costs, and best in class automotive data solutions to our current and prospective clients.”

By using standard Web Services technology, clients developing applications can quickly become automotive experts, without having to stray from their own development environments. Because the data is hosted and maintained by Chrome, clients no longer need to distribute data updates, manage a hosting environment or invest in massive computing power. Additionally, clients pay on a transaction basis, a benefit for any business that requires this type of information on a case-by-case basis, such as a lender or an insurance company.

“We are extremely pleased to offer our clients and their customers this new Web service, one that conveniently brings together Chrome’s industry-standard vehicle descriptions and N.A.D.A.’s market-reflective values over the Internet,” said Dave Mingle, president of Chrome Systems. “This is exactly the kind of product synergy we expected from our partnership with N.A.D.A. and look forward to even more joint development efforts. Our mutual goal is to make it more efficient and profitable to market, buy, sell and finance vehicles online.”

With more than 13,500 clients, including half of all automotive dealers in the U.S. and Canada, Chrome provides vehicle content, software, technology and services to deliver complete enterprise solutions to all segments of the retail automotive industry. These segments include manufacturers, fleet companies, dealers, Internet sites, and financial institutions. Chrome pioneered the technology behind electronic vehicle configuration with the introduction of PC Carbook(R), and since 1986 has collected, analyzed and enhanced “raw” automotive data from all manufacturers.

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3rd November 2007

Survey Says: Some Motorcyclists May Not Completely Understand Physical Damage Insurance Coverages

MAYFIELD VILLAGE, Ohio — For many motorcycle owners, riding is more than just a recreational activity, it’s a lifestyle. Riding represents freedom, friends and fun. It’s what fuels daydreams and fills weekends.

With so much fun to be had, it’s probably not surprising that riders like you aren’t spending your time poring over your insurance policy to understand coverage nuances. That’s why the Progressive Group of Insurance Companies, the largest motorcycle insurer in the country, recently conducted a survey of more than 1,000 motorcycle owners and found that many don’t understand important information about their policies. Not knowing - and making the wrong choices - can cost you thousands if you have a claim.

The survey focused on two key facets of a motorcycle insurance policy: physical damage coverages and loss settlement types. Here’s what bikers said and what you need to know.

Physical Damage Coverages

If you’re like most bikers, you’d probably say that next to riding, customizing your motorcycle to fit your personality and riding style is the best part of having a bike. That’s why it’s so surprising that more than half of all the bikers surveyed don’t know how much protection for their bike’s custom parts and accessories comes with their physical damage coverage. Of the 44 percent surveyed with more than $3,000 worth of custom parts and accessories on their motorcycles, the majority of them didn’t purchase additional coverage.

The physical damage portion of your motorcycle policy generally includes comprehensive and collision and custom parts and accessories coverages. Comprehensive generally covers weather-related damage (hail, etc.) as well as theft claims while collision generally covers crashes your bike has with objects other than animals. Most motorcycle policies with comprehensive and collision include some custom parts and accessories coverage free with the option to purchase more. Comprehensive, collision and custom parts and accessories are optional coverages and are subject to a deductible amount - that’s the amount you select when you buy the policy and the amount you’ll be required to pay first before the insurance company pays on either coverage. Common deductible amounts are $250 and $500.

“Most insurance policies that have physical damage coverage provide some custom parts coverage, but it could be as little as $500,” said Rick Stern, motorcycle product manager, Progressive. “Others provide as much as $5,000 worth of coverage at no extra charge - but you have to know what comes standard with your policy. And, if it’s not enough to protect the value of your bike’s custom parts and accessories, most insurance companies will sell you additional coverage. For example, we sell coverage for up to $30,000 worth of additional custom parts and accessories.”

Loss Settlement Types

If you own a custom or classic bike, pay attention. More than 45 percent of motorcyclists surveyed don’t know which loss settlement type - Actual Cash Value, Agreed Value or Stated Amount - their policy provides. And, 68 percent of those confuse the benefits of Agreed Value and Stated Amount settlement types; that is, they mistakenly believe that Stated Amount guarantees a pre-selected total loss settlement amount in writing in the event a bike is declared unrepairable or is stolen and not recovered.

These misconceptions could seem innocent enough, but they could cost you thousands.

Insurance companies generally do not offer all three loss settlement types - instead, the loss settlement type you have available to you is based on the type of motorcycle you own.

If you own a mass-produced motorcycle that has a resale value generated by a third party like the N.A.D.A. appraisal guides or Kelley Blue Book, you will generally be offered an Actual Cash Value (ACV) settlement option. This means that, in the event of a total loss or if your bike is stolen and not recovered, you will generally be paid the ACV, less your deductible amount.

If you own a custom or classic motorcycle with certain characteristics, you might find that some companies won’t insure your bike. However, many insurers that specialize in motorcycles will insure these types of bikes and will generally offer you one of two loss settlement types - Agreed Value or Stated Amount. Criteria for these settlement types vary by insurance company, and no insurance company offers both types. For example, Progressive offers motorcycle owners a policy with Agreed Value if they have bikes that are 25 years and older or custom bikes that don’t have resale values in an N.A.D.A. guide or Kelley Blue Book. Many other insurers only offer Stated Amount for bikes with similar characteristics. Here’s what you need to know:

Stated Amount is the amount selected by the bike owner at the time the policy is purchased and is the maximum amount the insurance company will pay in the event of a claim. If the bike is totaled or is stolen and not recovered, the insurance company will generally pay the Stated Amount or the ACV as determined by sources like N.A.D.A. or Kelley Blue Book, whichever is less. And, a deductible applies to the settlement amount.

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3rd November 2007

Long-term care’s lone realist rides again: interview with Stephen A. Moses, President, the Center for Long-Term Care Financing

Remember those thunderous hoofs of yesteryear bearing the mysterious Lone Ranger? Or perhaps you’ve heard of “the voice crying in the wilderness.” Stephen A. Moses might be categorized both ways–or, if you’re inclined to disagree with him, as a misguided scout pointing in exactly the wrong direction. There’s no disputing one thing: Right or wrong, Steve Moses has for years been the lone voice publicly discussing the macro-issues of long-term care financing. Starting in the early 1980s, when he was an employee of the then Health Care Financing Administration (HCFA) and wondering why Medicaid, a program to pay for the healthcare of the poor, seemed to be turning into a nursing home entitlement program for everyone, Moses has been addressing complicated LTC policy issues head-on. He says he’s for expanding private financing of LTC, most particularly through private insurance, not because he’s particularly antigovernment or beholden to private interests, but because there is no other way short of a national financial meltdown. In September 2004, his Center for Long-Term Care Financing published The Realist’s Guide to Medicaid and Long-Term Care, an impressive review of ten states’ approaches to LTC financing. The report concludes that depending on several factors–most notably their Medicaid eligibility rules, estate recovery programs, and encouragement of private financing mechanisms–the states are at various stops along the way to financial disaster. Recently Moses discussed the Center’s findings and prescriptions for improvement–and his personal frustrations as a policy advocate–with Nursing Homes/Long Term Care Management Editor-in-Chief Richard L. Peck.

Peck: What was your purpose in publishing this ambitious 80-page study?

Moses: The purpose is the same as I’ve always had, since I worked for HCFA in 1983: to understand and explain why we have this mess, a welfare-financed, institution-based LTC system in a wealthy country where no one wants to go to a nursing home.

Peck: In the public forum, your voice has been virtually alone in discussing the basic issues of long-term care financing. How do you feel about that?

Moses: Very frustrated. I can’t seem to wake up the insurance and provider industries to start informing the public about this problem. I’ve asked the academics to do the research, but they won’t. Those who are involved in the public discussion have a stake in the status quo–whether it’s Medicaid policymakers, Medicaid planners, or senior advocates, so they fight change. I guess the ones we really need to persuade are those who stand to gain from the system working the way it’s supposed to–that is, the poor and those who favor the nonpoor taking personal responsibility for themselves. Right now, though, each interest group huddles inside its own silo–for example, the providers want more money from Medicaid, which is broke, and the insurers try to frighten people into protecting their assets, which people don’t believe are at risk for long-term care.

The easy availability of Medicaid LTC benefits enables the public’s denial. Although it’s true that most people still think that Medicare covers long-term care, insurers look at this and think that the key is to educate the public–but education isn’t enough to motivate people when they don’t believe they are at risk and government does, in fact, pay for most LTC services through Medicaid. No one is really acknowledging that there is no future in either Medicare or Medicaid for long-term care, and that planning ahead for those who are able to save, invest, or insure is a matter of great urgency.

Peck: Those who have looked at the private financing alternative, long-term care insurance, think it has too many knocks against it: They’re saying it’s too costly, too out of line with middle-aged people’s financial priorities, and too unstable to rely upon over the long term. Your response?

Moses: As we discussed in the Center’s Myth of Affordability study published a few years ago, the LTC insurance affordability problem is a myth. The real problem is people’s lack of prioritization. Nothing seems affordable that you don’t think you need. Consumer advocates tell the public that long-term care insurance is too expensive to purchase unless you have a lot of assets to protect, and that Medicaid is a practical alternative. Leaving aside the questions of Medicaid’s financially perilous state and lowered expectations of quality care, this stance ignores the fact that middle-class, middle-aged people can afford private insurance. For the professional couple in their 50s or early 60s with no children to support anymore, the insurance will cost them less than dining out once a week. The family with kids, car payments, and college expenses is indeed in a bind, but would it be unreasonable for their kids, when they come of age, to help with the premiums to protect Mom and Dad and perhaps their inheritance? But right now, they don’t have the incentive because they don’t see that their inheritance is at risk. Medicaid has in fact become inheritance insurance for baby boomers, anesthetizing them to the risk and cost of long-term care, both for their parents and themselves.

As for the quality of LTC policies, it’s true that this has been questioned in the past, but policies have improved considerably over the years. Those large rate increases people worry about are coming these days mostly from a small group of insurers that offered artificially low rates that ended up getting them in trouble. Also, given the newness of the product and the absence of actuarial data on morbidity, it’s not surprising that some companies missed the mark and had to raise premiums. The National Association of Insurance Commissioners issued a model state statute a couple of years ago that makes rate increases a very undesirable alternative for insurers. I think today we’re seeing rates that are much more reflective of likely future claims experience.

Peck: What sort of coverage do you have for yourself?

Moses: My wife and I purchased a policy at age 50 priced at $400 a year for each of us, which covers nursing homes’ expenses, after a 90-day deductible, at $200 a day and assisted living at $120 a day, with no coverage for home healthcare. My objective was to cover the catastrophic risk of long-term institutional care at the lowest possible premium while I still had house and car payments and a son in college. We could supplement our coverage in the future, assuming we’re still insurable, and decide then if we need more coverage. But we were overinsured in the meantime. I wouldn’t recommend this approach to someone who doesn’t follow the insurance industry as closely as I do. Probably a better idea would be to buy comprehensive coverage right from the start if one can afford it.

I prefer to self-insure for home healthcare because, unlike nursing home care, the need for home healthcare someday is a virtual certainty. The purpose of insurance is to replace the small risk of a catastrophic loss with the certainty of an affordable premium. With home healthcare, you don’t necessarily need to jump into a risk pool from which everyone will be making withdrawals; rather, you can save and invest for this risk. Some people need the discipline of an insurance plan, however, to help them save for home health so, again, I wouldn’t recommend my approach to everyone.

Peck: What do you think of the drive toward home- and community-based waivers for Medicaid long-term care?

Moses: I think the states are very careless in pursuing this objective without controlling Medicaid eligibility first, because HCBS [home- and community-based services] are going to explode in costs and perpetuate people’s reliance on Medicaid, giving them even less incentive to protect themselves with long-term care insurance or home equity conversion. My goal is to redirect Medicaid away from the affluent and middle class in order to save it for the poor, for whom it was intended. We’ll never see a healthy HCBS system until people are able to pay for it privately.

Peck: Your Realist’s Guide offers a fascinating tour of the LTC planning approaches of several states, defining some that are close to “basket cases” and others that are closer to what might be described as “model” states. What are the patterns that seem to define them one way or another?

Moses: First of all, I wouldn’t use the term “model” states. They’re all basket cases to some degree or another, although it’s not entirely their fault. They’re hampered by various federal restrictions. But some are doing less well than others with the tools already at hand to ease their Medicaid burdens.

For example, California is still allowing a pyramid divestiture schedule–outlawed by OBRA ‘93–that allows the wealthy to give away as much as $1 million in assets in a small fraction of the time allowed by federal law to qualify for Medi-Cal. Georgia, Michigan, and Texas have only just started implementing estate recoveries to reimburse their Medicaid programs for long-term care expenses. I predict that none of these three states will recover enough to pay for the estate recovery program itself because of the exclusions and exemptions they’ve built into their programs. Oregon has been doing estate recoveries since the inception of its Medicaid program, and today collects $15 for every $1 invested in running the program. In fact, it was the Oregon program that first got me interested in this question when I was at HCFA in the early 1980s. I calculated back then how much the country as a whole would save in Medicaid expenditures if it did the same thing as Oregon and published the results for the Office of Inspector General. Since then it’s become even more clear that the potential to help support Medicaid for the poor and wake up baby boomers to their financial risks in relying on Medicaid is huge if and when Medicaid estate recoveries are pursued cost effectively.

This does not necessarily have to be a political problem, by the way, as some have called it. To get across the appropriateness of estate recovery, you show the public how the genuinely poor are hurt as they lose access to Medicaid-funded services, while the affluent just skate by.

Minnesota has a relatively strong estate recovery program and strict eligibility rules, along with a 10 to 14% penetration of long-term care insurance and active home equity conversion. Although its recent HCBS push has been counterproductive in the absence of stronger eligibility controls, it has a Medicaid nursing home census of only 59%. So it’s less a “basket case” than some others.

In general, the states do have options to make Medicaid eligibility more rational, and we need the federal government to give states more authority to do so. The market is heading in that direction. All I’m saying is, let’s expedite this and get the thing fixed before the whole system collapses.

Peck: Aside from getting out of states’ way, what do you see as the federal role in long-term care financing?

Moses: I know one thing that won’t happen–having the federal government assume the entire long-term care portion of Medicaid, as some states have asked. It’s just too expensive for the federal budget. I don’t see the type of partnership arrangement where you have private insurance covering the first few years of LTC expenses with the federal government covering the back end. As I mentioned, insurance is for replacing the small risk of a large loss with the certainty of an affordable premium, not for dollar-cost-averaging a more likely event. Nor would I count on adding a new Medicare part for long-term care because with the financial situation Medicare is headed toward, it would be like adding deck chairs to the Titanic after its encounter with the iceberg.

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